Descripción del puesto

Job Title: Customer Support Representative
Location: Remote
Job time: 9-5 EST
Salary – Paid in USD

Requisitos

Key Job Responsibilities:
Communication Skills:
- Proficient in English (written and verbal).
- Excellent communication skills, with the ability to articulate and address customer issues clearly and effectively.
- Demonstrates good comprehension skills to understand and resolve customer queries.
- Ability to focus and concentrate on customer issues with minimal distraction until resolution.
- Strong composition skills for crafting grammatically correct and concise written - responses.
- Works well both independently and collaboratively within a team
Computer Knowledge/Skills:
- Proficient in using desktop computer systems.
- Familiarity with Windows Operating System, Microsoft Outlook, Microsoft Word, and Internet Explorer.
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-Excellent typing skills.
- Demonstrates understanding of the Internet and can navigate websites effectively.
- Good knowledge of Outlook applications.
- Adaptable to changes in the work environment.

Customer Focus:
- Provides excellent customer service in a fast-paced environment. - Demonstrates empathy and prioritizes customer needs.
- Exhibits interpersonal skills with a diverse customer base.
- Proficient in conflict resolution, negotiation, and de-escalation.
- Takes ownership of challenging customer issues, escalating when necessary. - Capable of determining customer needs and delivering appropriate solutions. - Maintains regular and reliable attendance, including flexibility for weekends, holidays, and events.
- Willingness to work overtime as required, especially during peak seasons.

Problem Solving Skills:
- Effective problem-solving skills, including decision-making, time management, and task prioritization.
- Logical and rational approach to problem-solving.
- Action-oriented, self-disciplined, organized, and detail-oriented.
- Can quickly and effectively prioritize work in various departments to meet business needs.
- Maintains composure in highly escalated situations.
- Comfortable in a multitasking, high-energy environment with a passion for excellent customer service.

Basic Qualifications:
- Minimum B1 proficiency in written and spoken English.
- 18 years of age or older.
- High school degree or equivalent.

Beneficios