Customer Support Specialist

Resorsi -

Resorsi is a a young dynamic company looking to help hire the right people. We have spent years studying service providers and interviewing talented individuals in Latin America with the goal of providing their services around the world. We focus on administrative employees, but have experience working in the tech sector. The network we've created has access to excellent talent looking to work for you today.

  • Capital Federal - Argentina
  • Atención al Cliente, Call Center y Telemarketing
  • 1000000
  • Full-time | Remoto
  • Junior
  • Indistinto (Indistinto)
POSTULARSE AHORA

Descripción del puesto

Job Summary
As a Support Agent, you’ll play a pivotal role in delivering exceptional customer experiences while acting as a problem-solver, troubleshooter, and advocate for clients. This position requires sharp critical thinking skills, the ability to independently handle technical challenges, and a knack for clear and empathetic communication. Familiarity with APIs, error-tracking tools, and SQL is a plus (though not mandatory), as you’ll collaborate with customers, internal teams, and engineering to resolve issues, improve resources, and ensure clients are set up for success.

Key Responsibilities
1. Technical Troubleshooting & Customer Support Tickets
Investigate, diagnose, and resolve customer inquiries with minimal supervision, providing timely and accurate solutions.
Coordinate with the tech team to troubleshoot technical issues, offering clear explanations and actionable guidance.
Escalate complex issues with clear context and replication steps, ensuring efficient resolution and customer updates.
2. Knowledge Base Management
Proactively identify gaps in the knowledge base.
Contribute to the creation of detailed, customer-friendly documentation.
3. Product Expertise
Maintain a deep understanding of the platform and services to provide reliable guidance.
Identify opportunities to enhance the user experience.
4. Proactive Communication & Problem-Solving
Identify and communicate recurring issues or larger challenges that require attention.
Advocate for process improvements to reduce customer friction.


Requisitos

  • Experience (2-3 years): Demonstrated success in customer or technical support roles, with a proven track record in troubleshooting and issue resolution.
  • Problem-Solving Skills: Strong critical thinking and investigative abilities to assess and resolve issues independently and efficiently.
  • Multi-tasking: Ability to handle multiple inquiries simultaneously without compromising quality.
  • Communication: Excellent ability to convey complex concepts in a clear, customer-friendly manner.
  • Mindset: Solutions-oriented, balancing urgency with thoroughness in addressing customer needs.
  • Technical Knowledge (Preferred): Familiarity with APIs, error-tracking tools, and basic database concepts (SQL).
  • Proactiveness: Resourceful, self-motivated, and takes ownership of tasks and responsibilities.

Beneficios

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POSTULARSE AHORA