Descripción del puesto

We are seeking a motivated Billing Analyst to join our growing team. In this role, your main responsibility will be to manage the end-to-end financial lifecycle of our enterprise accounts. You will manage billing, reconciliations, and renewals. Your goal is to secure on-time payments while proactively identifying churn risks and protecting long-term client relationships.

Key Responsibilities:

• Own the end-to-end billing lifecycle for assigned customers — from invoice issuance through cash application — proactively following up with relevant accounts to surface payment friction early, protect the relationship, and prevent avoidable churn, escalating to sales management and technical teams when retention risk is detected.
• Manage the full collections cycle for assigned accounts — monitoring bills, issuing reminders, escalating issues, and negotiating payment plans.
• Engage key stakeholders—from procurement to the C-suite—through multi-channel communication, ensuring seamless coordination across international time zones.
• Perform account reconciliations across multiple currencies and billing models (subscription licenses, perpetual licenses, professional services, support renewals, usage-based licenses).
• Investigate and resolve billing discrepancies — invoicing errors, short payments, unapplied credits, disputed charges — coordinating with Finance and Sales.
• Maintain detailed activity records in CRM and ERP systems with audit-ready documentation.
• Resolve commercial or contractual issues affecting payment.
• Partner with Sales on the renewal cycle for assigned accounts.
• Identify improvements in invoicing, dunning, and reconciliation workflows.

Requisitos

About You:

You are a finance professional with experience in enterprise collections, backed by a strong grasp of multi-currency invoicing and international payment workflows. You possess a deep understanding of software licensing models and revenue operations, specifically regarding how billing accuracy directly influences retention metrics.

Key Qualifications:

• 2+ years of B2B collections or Renewals experience, preferably in software, SaaS, or technology services.
• Proven experience with account reconciliations, AR aging analysis, and revenue recognition
• Proficient in English, both spoken and written. Portuguese is a strong plus.
• Proficiency with ERP/accounting systems (NetSuite, QuickBooks, SAP or similar) and CRM platforms (HubSpot, Salesforce).
• Advanced Excel skills (pivot tables, XLOOKUP, reconciliation workbooks).
• Experience in managing direct financial relationships for a diverse portfolio of accounts in multiple regions, including the US and LATAM.

Beneficios

Why Cybele?

At Cybele, our people are at the heart of everything we do. We foster a dynamic environment where autonomy, innovation, and teamwork come together. You'll be part of a team that drives technical excellence and promotes continuous growth.

We offer:

🔄Salary reviews to keep up with inflation.

🏡Hybrid work model: 2 days remote and 3 days in the office.

🚗Free parking for your convenience.

🩺Comprehensive healthcare with OSDE for you and your family.

📈Performance-based salary adjustments to reward your growth and achievements.

🎂A day off during your birthday month.

🎟️Club La Nación Premium membership with exclusive discounts and benefits.

Our selection process

Our hiring process is designed to be clear and focused on discovering your unique potential. It includes up to three steps:

1️⃣HR Interview: An initial meeting to get to know you, share what we do, and explore your background and motivations.

2️⃣Technical Interview: Meet our technical team, learn more about our daily challenges, and let us dive into your experience and expertise.

3️⃣Technical Assessment: This could be a practical task or an in-depth discussion, depending on your role. It helps us understand your strengths and how you approach challenges.

Are you ready to take on exciting new challenges and fuel innovation with your ideas? We’d love to e-meet you! 😊