Descripción del puesto

The successful candidate will be reporting to CS Team leader. This person will be responsible for answering customers´ inquiries in foreign languages according to company standards and will work as a part of the Customer Service Team. Customer Service Representative is expected to be focused on Customer Services´ KPIs and deliver a high performance with focus in high quality.

Main Responsibilities

• • Communication with customers in written and via phone with defined SLA (response time) and quality standards
  • Keeping records of customer´s interaction and contacts
  • Researching required information using internal systems and resources
  • Communication and coordination with CS Team members, internal departments, and GB offices
  • Following-up in customer inquiries not immediately resolved
  • Identifying and escalating priority issues
  • Recommending process improvements
  • Duties and responsibilities can be changed after arrangement

Zona de Trabajo: Palermo, CABA.
This position requieres pero week 1 day at the office, the resto remote.

Requisitos

• 3 years of experience in customer care roles
• Secondary education degree or University degree (Bc/MA)
• Fluent knowledge of English (advanced, both written and spoken)
• PC literate with experience with MS Office
• Good communication skills

Beneficios

OSDE 210 para la persona
Esquema de trabajo hibrido