Descripción del puesto
What you’ll do- Provide timely responses to customer inquiries via email and live chat.
- Handle incidents reported by users and ensure proper follow-up.
- Identify recurring issues, escalate them when needed, and suggest improvements.
- Collaborate with colleagues and managers to deliver the best solutions to customers.
- Maintain a polite, professional, and customer-first attitude at all times.
- Safeguard client confidentiality.
- Collect and share customer feedback to help improve products and services.
- Support supervisors with tasks within your scope of responsibility.
Requisitos
What we’re looking for- Strong written and spoken English.
- Excellent communication and problem-solving skills.
- Ability to negotiate and build positive relationships.
- Computer proficiency and eagerness to learn new systems.
- Customer service mindset with attention to detail.
- Prior experience in customer service is a plus, but not required.
Beneficios
What we offer- Health insurance.
- Performance-based bonus structure.
- Paid, intensive 2-week onboarding training.
- Snacks and refreshments in the office.
- Additional 1 week of paid vacation after 1 year with the company.
- Exciting career development opportunities in an international company.
- Ongoing personal and professional growth.
- A supportive, friendly, and motivating workplace to help you succeed.
Working schedule
- On-site role.
- 8-hour shifts including 1-hour paid break, with 2 days off per week (1 weekday + 1 weekend day).
- Open positions available for morning, afternoon, and night shifts.