Descripción del puesto

Operations Team Leader Argentina

• As we grow will become the Team leader of the whole operations team.
• Coverage of incoming customer service
• Backoffice Reissuing of tickets and reconciliation.
• Settle balances in Backoffice B2.
• Responsible after 1 year for UETTR
• Checking GDS queues across OID’s and updating clients about changes.
• Training of new agents
• Make sure all Test bookings are actioned by end of day
• Communicating with suppliers on manual post-ticketing transactions
• Resolve complaints coming from clients (not meta partners)
• Tracking each incoming order - review and if necessary deep dive.
• Liaise with Finance on “Refunds to Supplier”, liaise with tech team regarding bugs and other issues, liaise with revenue team on sales fluctuations.
• Scheduling shifts and vacation days

Requisitos

Titulación mínima: Graduad de turismo (preferentemente).
Experiencia: 5 o más
Idioma: Inglés Avanzado
Sistemas requeridos: Dominio GDS Amadeus y/o Sabre – nivel intermedio a avanzado – excluyente –

Beneficios

• Work from Anywhere 💻
• Descuentos exclusivos en todos los productos Tije ✈
• Día de cumpleaños libre 🎂
• Reintegro de Gym 🏋️‍♀️
• Reintegro de Conectividad 👨‍💻
• Beneficios Tarjeta 365 👨‍👧‍👧
• Prepaga Swiss Medical 🩺
• Capacitaciones para que puedas potenciar tu desarrollo 👩‍🎓